What We Store and Why It Matters
We collect three categories of information when you use your account. First, identity and contact data: the name, phone number and email you registered with. Second, payment references: when you deposit or withdraw via JazzCash, Easypaisa or Raast, we log the transaction reference number and amount
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— we do not store your wallet PIN or bank credentials. Third, device and session data: IP address, browser type and login timestamps, which we use to detect unauthorised access attempts on your account. We do not sell your data to advertisers, and we do not
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share it with third parties except where a payment processor or fraud-screening service requires it to clear a transaction. Where we engage such processors, they are contractually bound to use your data only for that purpose. Data we no longer need for account operation or legal
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compliance is deleted on a rolling basis. How long we retain specific records depends on local law and the nature of the record — payment references are typically held longer than session logs. Access to your data, and the right to request corrections or deletion, is
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available where local law permits. Submit a request through our support channel and we aim to respond within 30 days.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.